Major responsibilities include responding to guests’ needs, ensuring safety and security, providing administrative support, and training, and maintaining and managing a motivated and skilled workforce all while giving an exemplary performance for the staff to follow.

Essential Job Functions:

• Works directly with the Restaurant Manager and Food to oversee and effectively manage all aspects of the food and beverage operations and staff
• Demonstrates exceptional fiscal management skills, including financial analysis, adhering to budget and forecasts, labor and inventory control, and P&L oversight
• Empowers restaurant staff to deliver great guest service by encouraging responsiveness to guest needs
• Ensures restaurant standards contribute to the delivery of consistent and exceptional guest service
• Responsible for the management of the dining room floor
• Responsible for answering incoming telephone calls and mail correspondence; greeting or directing restaurant and hotel guests
• Properly completes new hire paperwork and all onboarding requirements per Human Resources Department
• Ensures that new hires are properly trained, provided with training manuals and resources, pairs with veteran employees as trainers and points of reference, and ensures they pass tests prior to being live on the floor
• Ensures employees have all tools they need to be successful; communication on upcoming events, updated menu resources, proper scheduling, daily preshifts
• Must be able to fulfill the following requirements; work under pressure, ability to multi-task, ability handle paperwork, work under constant interruptions, and answer multiple questions
• Completes proper scheduling of staff according to the volume of business of the restaurant
• Greet guests and provide requested information, reservation detail, and KRC overview
• Responsible for overall cleanliness and maintenance of the restaurant
• Ensures the bars are clean, orderly, and well-presented to the guests
• Orders beverages, dry goods, and non-alcoholic beverage items as needed
• Assists Restaurant Manager with the execution of special events
• Responsible for maintaining exceptional service levels for all events

Serves as the Manager on Duty in the absence of the Restaurant Manager